STORE
We get it—when you’re investing in high-quality pieces, you want the details. Below are answers to the most common questions we receive.
How long will it take for my order to arrive?
- Orders are processed within 1-3 business days.
- You’ll receive a tracking number once your order ships.
- Yes, we ship worldwide!
- Shipping times do not vary by region. Import duties and taxes may apply based on your country’s regulations.
How much does shipping cost?
- Shipping is already included in the product price—no surprises at checkout.
- For special requests orders, additional fees may apply based on specifications and customs.
- If your order arrives damaged, contact us within 48 hours with photos.
- If your package is lost, reach out, and we’ll assist with tracking or arranging a replacement
How do I contact customer support?
- You can reach us directly via our contact page or by emailing us at our support email. We respond within 24 hours.
Damaged or Lost Shipments
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.
If your package is lost in transit, reach out to us, and we’ll work with our shipping partners to resolve the issue.
Need More Help?If your question isn’t answered here, reach out to us at info@theboyshostel.ca, and we’ll get back to you ASAP
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